Podcasts & Webinars

Talks about onboarding, implementation, customer success, retention & SaaS

The Masters of Customer Onboarding - Ep 3: Build PS Function for Large Global Implementations

The High-Pressure World of PS: The discussion begins by acknowledging the demanding nature of PS, emphasizing the need for tight internal and external collaboration. It explores common pitfalls and strategies for success.

The Masters of Customer Onboarding - Ep 2: Setting up and scaling customer onboarding from 0 to 1

Scaling the Climb (0-10 Million): Discover the challenges and triumphs of scaling CS processes, teams, and strategies during Capillary's hyper-growth phase across APAC and the Middle East.

The Masters Of Customer Onboarding - Ep 1: Streamlining Customer Onboarding in HR-Tech

Explore the speaker's journey from leading recruitment teams to becoming a CS leader in HR tech companies like LinkedIn and RippleHire. Understand the motivations and learnings behind this career shift.

The Onboarding Choke Point | TDSU Ep. 13

The CEO of CogniSaaS, Rupesh Rao, believes SaaS companies miss the plot when it comes to enterprise onboarding.

Webinar On Expansion: How To Drive Growth From Your Existing Customers

The webinar is hosted by Mr. Amol Pawar, Founder Consultant at Nuest Consulting along with the guest speaker Mr. Abhishek Mangaraj, Sr Director - Account Management and Customer Success at Yellow AI.

Webinar On Scaling Customer Success In Early Stage B2B SaaS Companies And Role Of CS Ops

Customer Centricity Club is an exclusive community built for B2B SaaS professionals and cross functional champions to connect, learn and share best practices for driving customer centricity across organizations.

Webinar on Value Realization in Enterprise SaaS

Presenting our recent webinar on Value Realization in Enterprise SaaS: Navigating the Great Divide Between IT Buyer Needs and SaaS Vendor Actions with our guest panelists Rupesh Rao, Founder & CEO of CogniSaaS and Jason Whitehead, Co-Founder of Success Chain.

Webinar on How To Prevent Sales to Customer Success Disconnect

Presenting our recent webinar on How to Prevent Sales to Customer Success Disconnect with our guest panelists Rupesh Rao, Founder & CEO of CogniSaaS and Ed Powers, Principal Consultant at Service Excellence Partners.

Webinar On Cross Functional Collaboration for Customer Centricity

Presenting our recent webinar on Cross Functional Collaboration for Customer Centricity with our guest panelists Rupesh Rao, Founder & CEO of CogniSaaS and Emily Garza, Head of Customer Engagement at Unit 21.

Webinar On: Turning the Tables: Client Exit Surveys as a CS Strategy Goldmine

Customer Centricity Club is an exclusive community built for B2B SaaS professionals and cross-functional champions to connect, learn, and share best practices for driving customer centricity across organizations.

Webinar On Proven Framework For CS Leaders To Achieve Customer Centricity At The Company Level

Presenting our recent webinar on Proven Framework For CS Leaders To Achieve Customer Centricity At The Company Level with our guest panelists Rupesh Rao, Founder & CEO of CogniSaaS, and Peter Armaly, Vice President of Customer Success at ESG.

Simplifying complex customer onboarding for customer-centric organizations, with CEO of CogniSaaS

Welcome to today's podcast! Today we have Rupesh Rao, CEO and founder of CogniSaaS, joining us to discuss the importance of onboarding experience and how to streamline customer onboarding in a complex organization. Rupesh shares his journey of getting started in the industry and building his way up. We dive into the problem of cross-functional collaboration and the need for metrics to measure success. Rupesh emphasizes the importance of outcome-centric onboarding and measuring success by value realization. And that's not all, we'll also cover the things that matter in driving action, commercial aspects of the business, and what's next for Rupesh and his company. Tune in to learn more!

What KPIs and Metrics are set by Customer Success Manager?

What KPIs and metrics are set by Customer Success Manager? What kind of KPIs and performance targets work? How to hire the right people for Customer Success? How to manage the customer experience in two different geographies?

Focusing your customer onboarding on customer outcomes and how it impacts retention.

In this episode, Rupesh shares how he managed his career to optimize learnings before taking the leap over to entrepreneurship. We then discussed how you can switch your customer onboarding focus from a task-based to an outcomes-based approach and the impact it has on retention and we wrapped up by discussing how to manage priorities between departments and remove communication silos while onboarding new customers.

Managing Complexity during On-boarding and Implementation

Join us when we speak with Rupesh Rao. Rupesh is the CEO and founder of CogniSaaS. CogniSaaS helps enterprise SaaS companies deliver customer-centric onboarding and implementation at scale. In this episode, Rupesh is going to share his experiences and insights in how to best help companies manage complexity during the onboarding and implementation process.

info@cognisaas.com

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