How do I get admin access to my organization?
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The first person signing up from an organization is the admin by default. Only an admin can provide someone else in the organization with admin rights.
How do I change my email address?
The CogniSaaS account sub-domain is created using the email domain. If a user signed up for a free trial using a different email and wishes to get it changed, they need to contact CogniSaaS support at support@cognisaas.com to assist with this change.
Who can see the client details?
By default, all users have access to client records. Depending on the Role-Based Access Control, the admin can decide on providing client details access to selected users.
How to reactivate a deactivated user?
This is a single-click setting available to administrators of the account. On clicking a username in the user list one gets an option to reactivate a deactivated user.
How do I extend my free trial period?
To extend the trial period you can drop an email to support@cognisaas.com and a representative from our side will contact you to understand your requirements and process the extension request.
I am unable to login into my account. What do I do?
Kindly email us at support@cognisaas.com and we will help resolve your problem.
Is CogniSaaS secure to use in terms of data privacy & security?
CogniSaaS is extremely secure as it is GDPR & SOC2 Compliant, along with best-in-class server security from AWS. For more information on our compliance, you can visit our website: https://cognisaas.com
What other platforms can I integrate with CogniSaaS?
CogniSaaS allows native integration with your CRM software, product road mapping tool, JIRA, and Customer Success and Support tools.
Does CogniSaaS have a dedicated portal for our customers?
Yes, each customer has their own unique portal accessible via a magic link.
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